Meet our team

We’re here to help you

​We’ve all been there, and we know how you are feeling. With individual expertise across all the areas you need to consider when starting your venture, we are united by a desire to help you lay down firm foundations so that your business can grow and prosper.

Accountant

Leon Stephens

Brookes Stephens Chartered Accountants

Having qualified as a Chartered Accountant in 2000 with KPMG, Leon then moved into industry and worked on the ‘other side of the fence’ as a Financial Controller within several businesses. In 2005, Leon founded Brookes Stephens and since then he has been advising Business Owners and Personal Tax clients on how they can meet their statutory obligations and save tax.

Your expert for…

Leon knows what it’s like to set up a business from scratch because he’s done it himself! 15 years of advising hundreds of start-up businesses of all shapes and sizes means that he knows all the questions… and more importantly the answers to the questions, that are flowing through the mind of a new business owner.

“Leon and the team at Brookes Stephens have been immensely important to the success and profitability of Roar Marketing. When I first started in business as a sole trader I was with a different firm of accountants and I didn’t get the best advice or service. All that changed when we moved to Brookes Stephens and became a limited company. I cannot recommend Leon and his team highly enough.”

Karen Nicholls | Roar Marketing | 2020

Bookkeeping

+ Payroll

Jo Shalloe

Cannock Virtual PA Services

With a BA Hons degree in Business Management and full Sage qualification, Joanne started Cannock Virtual PA Services 6 years ago. Branching out alone after working for a local authority, she is passionate about providing a service for people who don’t know how to implement bookkeeping themselves – and also don’t want the expense of employing someone in-house.

Your expert for…

Cannock Virtual PA services helps small and owner-managed businesses grow by providing a cost-effective, professional and robust bookkeeping solution. This service ensures clients adhere to HRMC regulations, as well as freeing up time to focus on what’s important – growing their business.

As a small business themselves, Cannock Virtual PA Services understand that employing a full-time bookkeeper can be costly. Working remotely, their overheads are lowered – meaning they provide a professional service at an affordable price.

With full working week telephone and email support, Cannock PA Virtual Services are there for clients whenever they are needed, and regularly liaise with accountants and get involved in internal meetings if required. Ultimately, they care about their clients’ businesses and see their clients’ success as their success.

“We know we’re in safe hands with Jo looking after our accounts – a truly hardworking professional who does her best to keep our customers happy!”

Chris and Thia Knowles | Blocksil | 2020

Business and Operational Support Service

+ Virtual Assistant Services / Events Management / Phone Management

Steve Hancock

EBM Ltd

EBM is an established operational and administration solutions provider which focuses on providing excellent customer service. EBM work with a variety of clients including charities, non-profits and commercial businesses. They provide dedicated partner solutions which allow you to concentrate on your business goals whilst they deliver a first-class service to you and your customers.

Your expert for…

Outsourced operational and administration solution packages, helping businesses to focus on their strategy whilst EBM deliver their services and help them operationalise their strategy objectives.

“EBM have worked with us and supported our growth as a true collaborative partner. They have been flexible, sought to understand our organisation and pro active in offering suggestions to improve all aspects of the way we work. If you are looking for an external support company that is ethical, reliable and keeps your best long term interests at heart I would happily recommend a conversation with the people at EBM.”

Chris Billinge | 2020

Copywriting

+ Blogging / Website Text

Ruth Sneddon

Dream Copywriting

After a long career in marketing, mostly selling beer to beer drinkers (not too difficult), Ruth founded Dream Copywriting in 2010. As a freelance copywriter, she works with all types of organisations, including small businesses and start-ups. She writes persuasive copy that engages customers and converts to sales and she also runs copywriting training courses.

Your expert for…

Ruth helps you to get past that blank sheet of paper and find the right words for your marketing. This Includes web copy, blogs, email marketing, brochures and leaflets, and just about anything else that needs words. She can also help you to position your brand, find the right tone of voice for it and keep your message consistent.

Contact

“Ruth’s skill and experience in copywriting is apparent with every piece she writes. She is one of the most talented writers I have worked with throughout my career.”

Gareth Allen | Big House Experience | 2020

Design

+ Websites / Logos / Printing

Clare Lubrano

Raphael Design Limited

Clare Lubrano is a director of Raphael Design Ltd, a team of creative specialists providing high quality design, print and website services. Clare has over twenty years’ experience working with companies of all sizes, from start-ups to multi nationals, offering them effective and practical marketing solutions to raise their profile and help them to sell more.

Your expert for…

Creating your logo and developing a brand for your company. Clare and the Raphael team will work closely with you to ensure your brand is promoted consistently and effectively, both online and offline. They can undertake any form of design work including websites, artwork for business cards, leaflets and any printed material plus exhibition solutions. And once designed, they can produce it for you too. Their objective is to ensure that the sourcing of marketing material is a seamless procedure.

“We have been dealing with Clare at Raphael Design for many years, we have always found her to be helpful, knowledgeable and accommodating. She has gone out of her way to assist and advise us including out of normal working hours and with some of our slightly unusual requests.”

Jane Collet | Assistant County Commissioner | Girlguiding West Mercia | 2020

Human Resources (HR)

+ Personnel

Paul Palmer

Coppice HR

As the owner of Coppice HR and with over 30 years’ experience in business, Paul is excited about providing SMEs with practical Human Resources support. His experiences as a business owner through to being Head of European HR for a US multinational gives him a strong base to work from. Although he holds the MCIPD qualification and an MA in Strategic HR, it is the problem-solving and risk reduction experience that Paul provides which is essential to any business. His goal is to enhance your business with a positive HR culture, minimised people risk and an engaged workforce.

Your expert for…

Coppice HR provides one-to-one expert guidance in the important and often time-consuming human resources area, from ensuring that you have appropriate and legally compliant documentation to working with you through long or short-term interim support or just HR advice. All taking advantage of global HR experience at an affordable price.

“Paul has been such a massive help to the business I manage since 2019, providing professional help and advice on all aspects of employee HR management. Such a great HR asset to have for any business without the higher cost of having to employ a HR person internally, and not having to muddle through HR law on your own hoping you don’t make a significant costly mistake. Would highly recommend.”

Scott Hughes | JDP Fire & Security | 2020

IT Support

Dave Hardy

Five Computing

Having worked in the IT sector for over 30 years, Dave has a vast knowledge of many different operating systems and software packages. His clients range from sole traders to limited companies with up to 30 employees, as well as offering IT support to home users. Dave’s a firm believer in getting the right set-up for your IT to help your business run seamlessly.

Your expert for…

From setting up your hardware and software, to Cloud back-ups and remote support, Five Computing is your one-stop-shop when it comes to your business. Dave can advise on what equipment your business will need, as well as set it up for you. For peace of mind, Dave’s remote support contracts are the perfect solution for small businesses – your very own IT Department should things go wrong. 

“I’ve been using Dave at Five Computing for the last 15 years. He’s always reliable and I trust his advice when it comes to my IT needs.”

Karl Grace | Architectural Technologist | 2020

Law and Business

Stuart McIntosh

Four Oaks Legal Services Ltd

Stuart is a Solicitor with more than 20 years’ post-qualification experience in company and commercial law, working with new businesses and SMEs. He has experience of the legal and business issues that arise in a broad range of different business types, such as e-commerce, financial services, manufacturing and all manner of service sector business types. Stuart sets out to provide small business owners with a clearly different experience in getting legal help.

Your expert for…

Business structure, sole trading, partnership, or company and shareholding and partnership agreements; intellectual property in the online world; terms of business for selling or buying; managing business disputes. 

 “[Stuart] was most helpful and we are already in a more informed and happy state as a result of [his] input.”

JB | Small Business Owner | 2020

Quality and Business Management

+ Lean Management

Malcolm Gibbs

Q&A Management Services Ltd

Malcolm is an experienced manager of change, having held senior management positions within various industry sectors, being: Presswork, Food Machinery, Typewriters and OEM supplier (Automotive). The main drive of Q&A is to devise Management Systems for clients, within varying industry types, to help them secure more business and achieve customer satisfaction through establishing clear and effective operating control procedures.

Your expert for…

Viewing the active steps in running a business and devising the most effective route to achieving the established goals. Systemising any business is an art as well as a science, which Malcolm has demonstrated through many projects.

“I would like to thank Malcolm for his leadership, knowledge and experience in guiding us over the last two years. We have seen our organisation grow significantly and as a result have needed a much tougher approach to our quality and compliance issues. Malcolm with his expertise has helped us raise our standards seeing us put in place some excellent processes and procedures which will allow our business to continue to expand while ensuring that at the same time we can improve as a business. His patience and excellent training style have enabled the team here to flourish while rising to the challenges.”

Paul Thompson | CEO | Aerospheres Ltd | 2020

Social Media Management

+ Social Media Coaching

Cheryl Turner

Tao Business Solutions

Cheryl has been helping businesses with their social media since 2012. Offering a range of services including a social media brainstorm, 1-2-1 coaching and a fully managed option where she will look after your social platforms for you so that you can look after your business, Cheryl has something for everyone when it comes to your online presence. 

Your expert for…

Whether you want a 1-2-1 coaching session to make sure you’re making the most of your social media, or you just want to hand the whole lot over to her, Cheryl’s knowledge of social media can help your business to grow. Cheryl’s ethos is that your online presence is your shop window. There’s a difference between doing social media, and doing social media well. Platforms covered: Facebook, Twitter, LinkedIn, Instagram

“20 years owning my own salon and my Social Media is finally fine-tuned, proactive and consistently engaging. All down to you. You’re a super star!”

Julia Ball | Tonic Day Spa | 2020

Telesales

+ Sales / Office Supplies / Refurbished Technology

Susann Akers

Total Recall Business Services / Office Business Supplies

Susann is a well-trained and experienced sales person. Having worked in a wide variety of industries over nearly thirty years, she brings her skills to bear in two enterprises: Total Recall Business Services Limited, which offers sales and telemarketing support, and Office Business Supplies which provides everything from stationery to workwear.

Your expert for…

Susann can advise you on questioning, closing and qualifying prospects to help build a lead pipeline for your new business, building traction to close those all-important sales. She can also show you how to build a database to generate a sales and marketing campaign.

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